A question, a problem or an idea? Below you will find how to reach us and the answers to the questions we get most. Keep2Protect is made by a single developer in Belgium, so your email goes straight to the person who built it.
Contents
1.Contact
Email support@keep2protect.com. We reply as soon as we can, usually within a few working days.
The quickest route is from inside the app: Settings → Help & feedback → Feedback. That opens an email with your app version and device details already filled in, so we can look into it right away. If you would rather email us directly, please mention your iPhone model and your iOS version.
2.Your data and the AI
Where is my data stored?
On your own iPhone and, if you turn on iCloud sync, in your own iCloud. Keep2Protect has no server of its own that holds your inventory; we cannot see your data.
What is sent to the AI, and when?
Only after you have explicitly agreed, and only what the feature you are using needs: the photo of an item for recognition and valuation, a spoken description or a photographed receipt. Exactly what is sent, and to which party, is set out in the privacy policy.
Can I withdraw my AI consent?
Yes, at any time: Settings → Privacy & data → Withdraw consent. The AI features will then ask for your consent again before anything leaves your device.
3.Keep2Protect Pro
What does Keep2Protect cost?
The app is free, with three trial scans to try the AI recognition. Keep2Protect Pro costs € 4.99 a month or € 39.99 a year, and the first week is free. Prices can differ by country; the app always shows the price that applies to you. Payment and renewal go through your Apple Account.
How do I cancel?
Through your Apple Account: iPhone Settings → your name → Subscriptions → Keep2Protect Pro. Cancel at least 24 hours before the end of the free week or the current period if you do not want the subscription to renew. You keep Pro until the end of that period.
I already have Pro, but the app does not see it
Check that you are signed in with the same Apple Account you used for the purchase, open the Keep2Protect Pro screen and tap Restore purchases.
4.iCloud sync
My inventory does not show up on my other iPhone
- Both devices must be signed in with the same Apple Account, with iCloud turned on.
- Turn on Settings → Security & privacy → iCloud sync on both devices.
- Syncing needs an internet connection and can take a few minutes, especially for a large inventory with many photos.
Still stuck? Email us with the iOS version of both devices.
5.Exporting and deleting
How do I get my inventory out of the app?
Through Settings → Export & documents. That is where you create the PDF insurance report and the other documents you share with your insurer or tenant.
How do I delete all my data?
Deleting the app removes all data from your iPhone. If your inventory is also in iCloud, remove that copy through iPhone Settings → your name → iCloud → Manage Account Storage → Keep2Protect. There is no copy with us that would still need deleting.
6.Devices and requirements
Keep2Protect runs on an iPhone with iOS 17 or later. There is no iPad or Android version yet.
7.Reporting a bug or sharing an idea
Describe as concretely as you can what you did, what you expected and what happened. A screenshot helps a lot. Ideas for new features are just as welcome.
8.Privacy and terms
- Privacy policy (Dutch)
- Terms of use (Dutch)
© 2026 Keep2Protect · This page was last updated on 14 October 2026.